FAQ

Do you offer in person sessions?

At this time, we are 100 % virtual and only provide telehealth sessions
What forms of payments do you accept?

We are currently in network with multiple insurance providers (please contact us to find out if we are in network with you insurance plan), we also offer self pay options and will provide a super bill if you choose. We accept all major credit cards and HSA.
How can I schedule an appointment?

Please call 980 202 8840 or email info@upwardcallcounseling.com to schedule an appointment. You can also complete the "schedule appointment" form on the website.
What if i'm not interested in Christian Counseling?

We offer traditional counseling options (Please speak directly with your therapist to learn more)
What insurance plans and payment options are accepted at Upward Call Counseling PLLC?

We currently accept the following: Insurance Plans: Aetna Blue Cross Blue Shield (BCBS) Cigna UnitedHealthcare / Optum MedCost Carolina Behavioral Health Alliance (CBHA) ChampVA Medicaid Plans: North Carolina Medicaid, including: Healthy Blue Alliance Health Partners Health Management Carolina Complete Health Connecticut Medicaid (HUSKY Health plans) Other Options: Private pay options available Loveland Foundation vouchers accepted for eligible clients Superbills provided for out-of-network reimbursement Willing to explore single case agreements with out-of-network insurance plans